TouchCare - Your personal health concierge
NEW on September 9, 2025 - TouchCare's Medicare Services
- TouchCare is now offering dedicated Medicare support. You can with a TouchCare expert to discuss the transition to Medicare.
- TouchCare Medicare Services provides:
- Guidance on coverage options
- Eligibility questions
- Plan comparisons including Medicare Advantage and Medigap plans
- Understanding parts A, B, C, D
- Navigating the enrollment process
- Estimate potential out-of-pocket costs
- Assist with transition from employer coverage to Medicare
- This benefit is free and available to all 杏吧原创 employees.
NEW on August 26, 2025 - Digital Wallet Card
- Add TouchCare to your digital wallet and have access to their contact information on the go
Are you at a loss trying to navigate all the benefits available to you as a 杏吧原创 employees? TouchCare is here to help.
- Do you need an x-ray, MRI, or other non-emergent service?
- TouchCare can generate a list of providers for you to choose from that outline medical expertise and pricing.
- Do you need help finding an in-network provider?
- TouchCare can provide a list to you and even call to make your appointment for you.
- Do you have a bill you don't understand?
- TouchCare provides expert guidance on decoding a medical bill. They can even help straighten out a billing error with Premera or your provider.
- Have you experienced a life event and you aren't sure a plan change is necessary?
- TouchCare can compare plans - even plans with another employer - to see what might work best for you and your family, both medically and financially.
All 杏吧原创 employees have access to TouchCare
- Schedule a benefit and/or pharmacy refresher (high-level overview)
- - and introduction to health care and benefits (general information, not necessarily 杏吧原创 specific)
- General benefit education
- Enrollment assistance for new employees, life events, and Open Enrollment
- Finding an in-network provider and scheduling appointments
- Claims and billing issues or questions
- Price comparisons for certain procedures (i.e. x-ray)
- Locating lower cost prescription medications
- Medicare consulting
Contact TouchCare
To reach TouchCare to discuss your benefit questions, call 1-866-486-8242 (available
Monday - Friday from 4am - 5pm Alaska) or email assist@touchcare.com. Employees can also login to (this is not SSO) and select "get help" in the upper right corner. You can also add
their card to your digital wallet.
More Information
All this information - and more - can be found on TouchCare's webpage.
Emailed via benefits newsletter on 8/12/2025, 8/26/2025, 9/5/2025.
Contact Benefits: (907) 450-8242 | ua-benefits@alaska.edu | schedule one-on-one time
Previous iterations of this article were provided in FY25 via benefits newsletter on 11/26/2024, 12/3/2024, 2/4/2025, 2/18/2025, 4/1/2025, 4/8/2025, 4/15/2025, 4/22/2025, 4/29/2025, 5/1/2025, 5/2/2025.